Credit Controller, German speakingFull-time, Hybrid, Barcelona, SpainAbout Our CrewBoats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers, and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love.About the RoleWhat You'll DoProcess credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary.Follow up declined credit card payments with customers where applicable.Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly.Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions, and account balances.Monitor and report on customer outstanding invoices, unallocated payments, and customer issues.Work closely with the International Account Management team for reviewing past due accounts and scheduling regular meetings to review overdue accounts.Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress.Review collection fees payable to ensure they have been appropriately charged.Monitor and respond to legal documents for customer Bankruptcy declaration.Process account write-offs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate.Calculate monthly commissions for the Sales team.Produce credit memo report to be sent to Customer Excellence Director at month end.Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods.Create proforma invoices for new customers, to ensure payment upfront is received before services commence.Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.Perform other job-related functions as required.What You Should HaveBe able to communicate effectively to internal and external customers in German and English.Experience reviewing and advising on past due accounts for payment options and debt recovery.Organised and efficient with high standards of accuracy and attention to detail.
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