.Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.Com Overall job purpose: Stakeholder Management and Customer Service Responsible for service delivery of customer ledgers and internal stakeholders Main point of contact for outstanding receivables Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste Support on/off shore activities Dispute Management – Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment. Compliance Commercial contractual knowledge Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders Escalation and communication with internal teams: Collections Team Manager, Client management teams (sales, commercial, project Managers…), Revenue Owners and Billing Teams Focus on Customer and Account Management community engagement to enhance the service reputation of Strada Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process Stakeholder management – Promote clear, regular two-way communication between both parties