.Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.ComOverall job purpose:Stakeholder Management and Customer ServiceResponsible for service delivery of customer ledgers and internal stakeholdersMain point of contact for outstanding receivablesPerformance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency wasteSupport on/off shore activitiesDispute Management – Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.ComplianceCommercial contractual knowledgeStrong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholdersEscalation and communication with internal teams: Collections Team Manager, Client management teams (sales, commercial, project Managers...), Revenue Owners and Billing TeamsFocus on Customer and Account Management community engagement to enhance the service reputation of StradaService driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation processStakeholder management – Promote clear, regular two-way communication between both parties