Credit and Collections Associate Job Summary Duties and Responsibilities: Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner.
Manage and resolve customer disputes to ensure invoices are paid on time and in full.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed.
Record information about financial status of customers and status of collection efforts.
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports, and maintaining system data.
Locate and notify customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review/confirm the terms of sales, credit or service agreements.
Identify and answer customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment.
Manage own workload ensuring all performance measures and SLAs are met.
Create an environment where everyone in the team can live the Survitec Values.
Create an inclusive environment where our people feel valued, appreciated and free to be who they are at work.
Understand, uphold and contribute to creating a safety-first culture within Survitec.
Ensure a safe and healthy working environment.
Develop own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices.
This list is not exhaustive; other duties may be required, as assigned by manager.
Skills: Hold self and others accountable to meet commitments.
Plan and prioritize work to meet commitments aligned with Survitec goals.
Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Build partnerships and work collaboratively with others to meet shared objectives.
Develop and deliver communications that convey a clear understanding of the unique needs of different audiences.
Use feedback and reflection to gain productive insight into personal strengths and weaknesses.
Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manoeuvre comfortably through complex policy, process, and people-related organizational dynamics.
Actively seek new ways to grow and be challenged using both formal and informal development channels.
Experience and Qualification: Educated to High School or Further Education College level, with 2 A Levels.
1-3 years of general work experience, able to work unsupervised.
No management experience required.
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