DescriptionThe Credit Analyst will have several main task areas which require a full understanding of the sales to cash flow of the business and country she/he is in charge of: monitors performance of portfolio assigned, anticipates potential issues, keeps marketing organization aware of potential problems with customers, recommends & implements course of remedial action and improvement programs which drives cash flow/DSO performance of portfolio assigned, develops and maintains good relationships externally and internally in the interest of the ongoing and future business.JOB DESCRIPTION (functional responsibilities):To fully execute the DOA.To ensure full understanding and compliance of the GCP.To be compliant and execute the Internal control KCAs.To understand the Business: nature, growth, strategy to achieve that growth, type of customers, country specifics, products, seasonality, sales organization structure, global credit organization. Know the warehouse cut-off times, lead time from the moment order is placed till the material should be released (the latest).To provide the required input to the Credit Specialist in preparation of the Cash Calls following the standard report and participate if required.To be the key contact for the business/customers interactions for the portfolio assigned.To be responsible for the portfolio assigned from the entire Credit Cash Collection process (mainly "C" customers).To identify improvement opportunities and share them with the Credit Specialist. To be able to drive and support them.To actively participate in the regular meetings with the Credit Specialist.To understand the accounts assigned in High-Risk countries and take necessary actions to control the risk, in coordination with the Credit Specialist.To respond to Customer Queries.To request additional remittance details for Cash Application Team when needed.To be responsible for collection activities, risk assessment, credit limit review, order release, new customers creation, collateral management and reporting of his/her own portfolio.To set up and execute Collection Strategies and Risk Categories of the portfolio assigned.To provide input of customer level details to Order Hold Metrics report and take the required actions to eliminate unnecessary order holds.To daily use and execute Get Paid System/any available collection tool.To ensure fluent and adequate communication channels are in place with the rest of Credit roles at the Centers.To provide input of customer level details to Collection Effectiveness Files for sharing with Business to drive improvement in customer Past Due performance.To be responsible for doubtful accounts assigned as per GCP and process.To support the Credit Specialist in the Credit Insurance yearly exercise and handle the related requests according to his/her own portfolio.Major Challenges:Day-by-day working to achieve daily processing objectives.Develops and maintains good relationships externally with customer's financial organization, in the interest of the ongoing and future business, and internally with key persons such as Customer service, Sales/Marketing and AR team.To know and implement a series of operating procedures that demand attention to detail under pressure conditions.Proactive identification and independent resolution of financial/accounting matters within the team.Freedom to act within the limits of defined policies and best practices.Key Contacts:Ongoing dialogue with the team members and the Team Leader.Facilitate interactions with internal/external customers and third parties (Customers/Credit Managers/Customer Service/Sales/AR Team/Legal).Work Environment:Day-by-day pressure to meet daily processing objectives for the team vs. the individual.Continuous training mode both for recycling as well as for application of new operating procedures.QualificationsKnowledge & experience:Minimum of 2 years' experience in Credit, Customer Service or any other function within OTC process.Business proficiency in English, German and French. Any other European language will be considered as a plus.Solid knowledge of accounting principles.PC skills: demonstrated ability to work with email programs and MS Office tools.Computer literate and experience working with dSAP, GetPaid, BW.Skills & attributes:Excellent communication and interpersonal skills.Customer focus.High Motivation.Initiative.Problem solving attitude.Strong Team worker.Ability to prioritize.Flexibility.Ability to work under pressure.
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