.Wibit Consulting & Services (WibitCS) – Madrid, MadridIn Collaboration, We Are Hiring: German-Speaking Customer Care Specialists!Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!Position : Customer Care Specialist with GermanLocation : Remote (within Hungary)Employment Type : Full-timeWhat You'll Do Deliver Exceptional Service : Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.Provide Accurate Information : Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.Master Documentation : Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.Escalate When Needed : Identify complex issues and escalate them to the right internal teams to ensure swift resolution.Route Calls Smartly : Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.Spot Trends and Patterns : Analyze customer interactions to identify trends and communicate insights that can improve service delivery.Meet Quality Standards : Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.Collaborate and Contribute : Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.Who You Are Language Proficiency : You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.Tech-Savvy : You possess strong user knowledge of common PC applications and can easily navigate various software platforms.Interpersonal Skills : You bring flexibility, friendliness, resilience, and reliability to your interactions.Effective Communicator : Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.Team-Oriented : You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.Industry Knowledge : While not mandatory, a basic understanding of credit card processes and financial services is a plus.What We Offer You Attractive Remuneration : Enjoy a competitive salary package that reflects your skills and experience.Job Security : Benefit from an indefinite contract, giving you peace of mind in your career.Comprehensive Health Benefits : Access private health and life insurance for your well-being