Wibit Consulting & Services (WibitCS) – Madrid, Madrid
In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists!
Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!
Position : Customer Care Specialist with German
Location : Remote (within Hungary)
Employment Type : Full-time
What You'll Do Deliver Exceptional Service : Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.
Provide Accurate Information : Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.
Master Documentation : Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.
Escalate When Needed : Identify complex issues and escalate them to the right internal teams to ensure swift resolution.
Route Calls Smartly : Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.
Spot Trends and Patterns : Analyze customer interactions to identify trends and communicate insights that can improve service delivery.
Meet Quality Standards : Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.
Collaborate and Contribute : Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.
Who You Are Language Proficiency : You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.
Tech-Savvy : You possess strong user knowledge of common PC applications and can easily navigate various software platforms.
Interpersonal Skills : You bring flexibility, friendliness, resilience, and reliability to your interactions.
Effective Communicator : Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.
Team-Oriented : You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
Industry Knowledge : While not mandatory, a basic understanding of credit card processes and financial services is a plus.
What We Offer You Attractive Remuneration : Enjoy a competitive salary package that reflects your skills and experience.
Job Security : Benefit from an indefinite contract, giving you peace of mind in your career.
Comprehensive Health Benefits : Access private health and life insurance for your well-being.
Supportive Work Environment : Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.
Growth Opportunities : We provide you with the guidance and resources to reach your full potential in your career.
If you're ready to embark on a rewarding journey with us as a German-speaking Customer Care Specialist, we invite you to apply! Let's create amazing customer experiences together.
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