.Wibit Consulting & Services (WibitCS) – Madrid, Madrid In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists! Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team! Position : Customer Care Specialist with GermanLocation : Remote (within Hungary)Employment Type : Full-time What You'll Do Deliver Exceptional Service : Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression. Provide Accurate Information : Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels. Master Documentation : Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery. Escalate When Needed : Identify complex issues and escalate them to the right internal teams to ensure swift resolution. Route Calls Smartly : Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction. Spot Trends and Patterns : Analyze customer interactions to identify trends and communicate insights that can improve service delivery. Meet Quality Standards : Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients. Collaborate and Contribute : Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together. Who You Are Language Proficiency : You are fluent in German (C1 level) and have excellent verbal and written communication skills in English. Tech-Savvy : You possess strong user knowledge of common PC applications and can easily navigate various software platforms. Interpersonal Skills : You bring flexibility, friendliness, resilience, and reliability to your interactions. Effective Communicator : Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German. Team-Oriented : You thrive in team settings, contributing positively to the group dynamic and fostering collaboration. Industry Knowledge : While not mandatory, a basic understanding of credit card processes and financial services is a plus. What We Offer You Attractive Remuneration : Enjoy a competitive salary package that reflects your skills and experience. Job Security : Benefit from an indefinite contract, giving you peace of mind in your career