We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Your future roleAre you passionate about building relationships? Does making an impact on client's digital transformation and adoption journey interest you? Would you thrive in a role where you drive and develop customer relationships in a fast-paced technology space for one of the world's most valuable brands?
We are seeking candidates for the Virtual Customer Success Partner (VCSP) role, a critical function within our dynamic Cloud Success Services (CSS) organization. With SAP's growing subscription revenue and increasing number of customers using cloud solutions, the VCSP drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
The SAP Cloud Success Services organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (Virtual Customer Success Partners) after they have purchased an SAP solution. The objective of this role is to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Scale customer segment through a consistent, efficient, scalable methodology.
ResponsibilitiesRemotely engage with an assigned portfolio of customers who have purchased SAP Enable Now or Learning Hub as their Adoption & Productivity platform to drive adoption for all SAP software.Assist and guide them through the different phases of the lifecycle including onboarding, adoption, value realization, and renewal.Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, best practices along the customer lifecycle.Empathize with every aspect of the customer experience, putting customers' needs first.Build and leverage a network of key internal stakeholders from different functions that can support customer success.Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.Your profileBachelor degree or equivalent.3-5 years of experience in a client-facing role ideally customer success, managing relationships with large, complex organizations, working with SaaS or Cloud Solutions.Ideally experience in Learning & Development, HR, Training or Education Consulting; knowledge of learning trends and learning technologies.Experience managing a larger portfolio of accounts.Proven ability to collaborate across diverse stakeholders and business functions, both virtually and globally or regionally.Demonstrated ability to anticipate and solve problems and work across multiple tasks.Proven experience to work with virtual/social tools to engage with customers.Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.Strong orientation to teamwork and collaboration.Strong interpersonal and communication skills, with the ability to influence stakeholders.Fluent in English (Mandatory).Fluent in French or other European Language.Location: Barcelona or Madrid.Meet your teamWe are part of the global Virtual Customer Engagement Practice, focused on driving customer success at scale. The Training and Adoption team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures. We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.
Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ********
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408231 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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