At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been named a TravelTech Titan and one of Wired's hottest start-ups. Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks,
you'll find enthusiastic individuals who thrive on ownership and collaboration. Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We're dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?
About the roleAs the Head of Customer Lifecycle at Amenitiz, you'll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do. You'll work closely with other senior leaders to align our retention initiatives with the company's overall goals. If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz.
Your missionsStrategic leadership: Put customer care and retention at the heart of our company strategy. Work closely with the C-level team to ensure our retention efforts support our broader business goals.Customer experience focus: Make sure that customer care isn't just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction.Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies.Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions.Your profileA minimum of 3 years in a customer-facing role such as customer success, account management, or sales, with at least 2 years in a leadership position. Experience in SaaS is advantageous. A strong track record of achieving measurable outcomes in customer engagement, retention, and growth, backed by quantifiable results. Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals. Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting.
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