(Cr194) Customer Support Agent (Dutch)

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Support Agent for their offices in Benalmádena.Position: Customer Support AgentLocation: Benalmádena, SpainEmployment type: Full-timeRemuneration: Base salary**DUTIES AND RESPONSIBILITIES**:- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits- Use cheat sheets,guides and protocols provided during the training- Ensure customer satisfaction and provide professional customer support- Identify when the issue should be re-assigned to another department- Collaborate with other agents or teams in case of more complex cases- Document each action taken in a CRM system in detail.**REQUIREMENTS**:- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users- A resourceful and stress-resilient personality that can adapt and remain calm in all situations- Good listening skills and ability to empathize with others- Ability to solve issues in a timely manner- Ability to work independently while being a team player at the same time- Ability to cover shift rotation and be on time at the office.**BENEFITS**:- Excellent remuneration package- Be part of a dynamic and creative team with a positive and friendly atmosphere- Guidance and tools to reach your full potential- Relocation support.
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