.Preferably you will be based in Rome OR Naples - other locations considered include Spain, France, The Netherlands and Egypt.The Professional Services Consultant activities include but are not limited to:Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).Leads technical conversations to clarify and assess all aspects of an engagement.Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.Estimates work efforts.Performs project risk analysis based on technical elements and implement mitigations plans.Participates in design workshops with customers and/or partners and provides input as necessary.Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.Works closely with PMO team to ensure successful completion of projects.Assists customers through the rollout, migration or go-live phase for the deployed security solution.Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.Proactively communicates relevant project information to customer and/or Fortinet management as appropriate.Participates in highly visible projects.Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).Reviews peer documents for technical accuracy and quality assurance.Ensures that project documents are accurate, complete, current and stored appropriately.Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.).Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).Proposes and implements changes in relation to Professional Services practices.Mentors new hires during onboarding phase. Provides insight on technical aspects as well as procedures and practices.Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.Works closely with services and sales organizations.Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.Requirements:7+ years of experience in LAN/WAN/Internet consulting, support and/or administration.6+ years of experience with Network Security Products.Vendor experience is a plus
