[Cp822] | Technical Support Advisor (Dutch And French Speaker)

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.


The RoleYour daily work will include tasks like these:
Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails, and chat).Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits.Use cheat sheets, guides, and protocols provided during the training.Ensure customer satisfaction and provide professional customer support.Identify when the issue should be re-assigned to another department.Collaborate with other agents or teams in case of more complex cases.Document each action taken in a CRM system in detail.Ideal ProfileNative/near native of Dutch/Flemish and French language, both oral and written.
Fluent in English (at least B2 level).Accurate, efficient, and respectful communication manner.Problem-solving and critical thinking skills.A resourceful and stress-resilient personality that can adapt and remain calm in all situations.Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office).What's on Offer?Performance bonuses.Paid training and education.Relocation package.Development opportunities.
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