Coy122 - Mobility Operations & Business Support Manager Es/Pt Nze014

Possible locations: Porto, Portugal or Madrid, Spain.BNP Paribas is an international bank with leading positions in the European market, present in 74 countries and employing more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets, International Financial Services, and Corporate & Institutional Banking.We are South Europe Technologies (S.ET); the IT Data and Operations Shared Service Center of BNP Paribas Personal Finance, delivering the best IT and Operation Solutions to PF entities around the world such as Cetelem (specialized in financial partnerships with major retailers, consumer goods companies, and car dealerships).Position: Mobility Operations & Business Support ManagerMission: Organize, manage, and secure Mobility's Stock Financing activity for several PF subsidiaries. Manage team members by guiding them in their training and development to achieve SE.T objectives of providing high-quality service with a continuous enhancement approach. Identify optimization opportunities for current operational processes with the Central Mobility Stock Financing team. Leverage other SE.T teams (IT & Data) to automate manual tasks. Maintain constant communication with peers, staff, and customers to ensure proper operations of the business. Develop, implement, and maintain quality assurance protocols. Ensure operational activities remain on time and within budget. Track staffing requirements, hiring, and integrating new employees as needed in accordance with SE.T's sourcing strategy.Responsibilities:Provide direction and effectively lead by example to ensure that all services meet the stated business objectives on a timely basis with excellent quality, at a controlled cost.Ensure proper follow-up of day-to-day operations in the Auto Stock Financing activity (management of policies, activations, invoicing, payments, sending documents, etc.).Keep all stakeholders informed of any event affecting their activity.Rigorous follow-up of the processes established and effectively communicate in a manner consistent with the audience.Manage data collection for the updating of metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service.Perform Gap analysis and define action plans to ensure continuity and service quality.Execute controls and lead results analysis presentations to other Central Mobility and PF entities.Partner with cross-functional teams to improve proprietary tools and systems.Establish and monitor the processes, procedures, and controls according to the Target Operating Model of Mo Stock Financing.#J-18808-Ljbffr