About the Role
The Courier Operations Representative (COR) will play a crucial role in expanding Uber Eats courier network by identifying and acquiring new couriers in strategically targeted cities. This role involves a hands-on approach, requiring travel to various cities for in-person engagement. Your responsibilities will include fostering relationships with potential couriers, ensuring they meet partnership criteria, and guiding them through the onboarding process.
What You Will DoCity Expansion and Densification: Travel to cities with a shortage of couriers to increase the active courier base. Strategically identify areas for densification and implement plans to enhance courier coverage.In-Person Engagement: Conduct face-to-face meetings with potential couriers to communicate the benefits of partnering with Uber Eats. Evaluate and engage with decision-makers to build a robust network of reliable couriers.Document Collection and Account Activation: Assist couriers in uploading required documentation to the platform. Ensure a smooth onboarding process, guiding couriers until they are successfully activated on the Uber Eats platform.Calling Campaigns: Develop and execute calling campaigns to attract new couriers, especially in cities where in-person visits may not be optimal. Assist with courier accounts that have specific problems or document issues.Collaboration and Reporting: Collaborate with internal teams to enhance the overall courier acquisition process. Provide regular updates and reports on the progress of courier acquisition efforts.Professional Development: Report directly to the Courier Operations Team Lead, who will provide support for your professional development and career advancement. Continuously improve strategies for courier acquisition and onboarding.Basic QualificationsPersuasive Skills: Ability to inspire potential courier partners and convey the advantages of joining the Uber Eats courier network.Goal-Oriented: Track record of surpassing daily, weekly, and monthly acquisition goals.Go-Get-It AttitudePreferred QualificationsExperience: In sales, with a focus on in-person engagement and acquisition.Innovative Approach: Demonstrated ability to develop creative strategies for engaging and acquiring new couriers.Communication Skills: Excellent written and verbal communication skills.Organization: Strong organizational, time management, and prioritization skills.Tech Proficiency: Quick proficiency with operational and internal tools (e.g. Google Suite).
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