About JLLWe're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future.Role PurposeThe Building Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.What this job involvesTake ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.Delivery of all core front of house services such as sign-in, badging, luggage, lost and found, and deliveries.Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized.Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.Create and efficiently maintain up-to-date outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces.High awareness of local area services such as shops, restaurants, hotels, and transport, in order to support customers.Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.Provide timely, accurate & personalized response to meetings and events enquiries.Work flexibly in different settings as part of the team.Coordinate the daily updating of room booking displays in line with local/regional processes.Play a key part in supporting onsite space audits and walk-the-store processes.Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.Every day is different, and in all these activities, we'd encourage you to show your ingenuity.QualificationsExperience in reception, concierge, or related field.Previous catering or hospitality experience is desirable.Excellent people skills and ability to interact with a wide range of client staff and demands.Previous experience of working within a high-profile corporate environment.Facilities Management exposure would be beneficial.Fluency in English and local language.Strong PC literacy.
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