Accenture is a global professional services company, a leader in digital, cloud and security capabilities and a specialist in Telecommunications Services. Combining unrivalled experience and specialist skills across more than 40 economic sectors, we deliver Strategy & Consulting, Marketing, Technology and Operations services, powered by the world's largest network of advanced technology and intelligent operations centres.Why are we looking for people like you? Our team is expanding and we want to continue to recruit people with a high level of technical expertise to enable us to achieve excellence in the development and implementation of our Telecommunications services, and because we know that,TOGETHER, we will go further.Responsibilities:Customer support request (CSR) investigation follow up and coordination.Perform second level operation and maintenance activities for network elements. Participate in infrastructure deployment reviews by performing technical analysis.Provide expertise and resolution for Customer and Network Trouble Tickets and recommend timely actions and solutions.Collect and analyze required logs and traces during fault investigations.Design document if required or to support first line during integration activities.Integrate and validate new features, functions or services (change request) as part SLA /MoP / Change Management.Support Evolved Packet Core changes ensuring all pre and post testing and implementation is detailed to reduce any potential impact to the customer and the service being delivered.Resolve support desk cases within SLAs, and escalate to 3rd line where required.Minimum Requirements:Degree related to Telecommunications or similar.Experience in the position offered.Knowledge of 5G is valuable.
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