Who We Are
Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech, and Cat Daddy Games. Our world-class team of engineers, developers, graphic artists, and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier's Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems, and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today's most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment. Our vision at 2K is to create a diverse and inclusive environment to "Come as You are and Feel Equipped to do Your Best Work!" We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people.
What We Need Technically proficient with PCs and various gaming consolesDigital literacy, specifically MS Office Suite and G SuiteBasic understanding of source controlAbility to quickly learn customer service-based tools and techniquesWhat You Will Do Deliver timely, accurate, and patient follow-up to customer questions and issuesBuild deep knowledge of 2K productsHave in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consolesLead CS incidents and work to successfully resolve themInteract effectively with customers and internal developersBring up issues as neededAssist in generating training materials and customer-facing documentationWork closely with other internal customer service associatesWork on other CS assignments as the need arisesEducation and Experience High school graduate or equivalent1+ years of Customer Service experienceProficient in Windows and MS OfficeStrong verbal and written communication skillsAbility to proficiently read, write, and speak English and either: German, French, Italian, or SpanishProven understanding of current video game platforms and related hardwareExcellent attention to detailAbility to establish and maintain effective working relationships with 2K teams and our customers
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