Overview:
**Mission**:
**Sports & Wellbeing** is the department at IE University that offers the opportunity to care for oneself by being active through sports initiatives, within our community setting.
We help **maximize the student journey at IE** by serving as a platform open for the entire community, where we can gather in a competitive or recreational atmosphere and help each other grow together.
Within Sports & Wellbeing we house Recreational Sports, Performance Sports, and the Sports Facilities.
**Campus Life** is the department at IE University that transmits the institution's **values and spirit** through **community engagement**.
It is the platform for the intangible (values, school spirit, sense of belonging),
as well as the tangible student experience projects that go **beyond the classroom**.
We help **maximize the student journey at IE** by serving as the **campus nexus**, meaning we **foster connections between staff, faculty, students, alumni, and external partners**.
The Campus Life team ensures that the entire community keeps the importance of being engaged top of mind, by seeking out cross-club and cross-program initiatives, and taking advantage of the incredibly broad network that IE has to offer.
Through a wide variety of well-being and sport offerings, no matter the interest or skill level, Student Experience will provide **THE ENTIRE IE COMMUNITY** with opportunities to pursue their definition of well-being and achievement.
The primary function of the Student Experience Coordinator is the support in the **coordination of student activities at the Master's campus.** In parallel, the Coordinator will have the chance to get involved with other projects that help achieve the larger Sports & Well-Being & Campus Life objectives.
Responsibilities:
- Reporting to the Executive Directors of Sports & Wellbeing and Campus Life, as well as the Junior Manager on the Master's campus for the day-to-day tasks.
- Maintain a welcoming atmosphere and environment, adding value to the Student Experience.
- Provide outstanding customer service to students throughout each interaction.
- Coordinating the management of Student-Led clubs (supporting Club Officers with the organization of their events and activities and potential participation in tournaments/other pertinent competitions).
- Guarantee proper operation of IE Clubs, as outlined in the Club Guidebook.
- Coordination of the sports tournaments organized by IE University, held abroad.
- Coordination of the Intramural Leagues & Social Sports held on and around campus, with the support of student interns.
- Work with the local business to build a broad and attractive network of facilities for our students to utilize.
- Support on planning and implementation of initiatives that strengthen the IE Community.
- Work with the Master's Community Engagement Representatives initiative - leading comprehensive projects for student engagement on campus.
- Coordinating Campus Life initiatives with all the Schools on campus, in order to ensure that Community Engagement Representatives have everything organized.
- Representing the Student Experience unit at fairs, presentations, opening ceremonies and other activities where the presence of a representative of the team is requested.
- Updating protocols and guidebooks, by highlighting new best practices for internal and external purposes.
- Determine and/or analyze problems that may arise, offering solutions when necessary.
- Monitor the use of the equipment and materials on campus, to ensure proper maintenance and use.
- Collaborating with the Program Management Teams, Talent & Careers, International Development, Institutional Relations, Alumni, Marketing, Corporate Relations, and other departments at IE for the dissemination and organization of activities and events.
- Oversee Recreational competitions/activities, held occasionally over the weekends.
- Support with hospitality initiatives for new students (information sessions, focus groups, surveys, as well as welcome kits when applicable).
- Supporting students and institutional representatives with the use and features of our Content Management System.
Qualifications: Requirements & Skills:
- Bilingual or proficiency, in English and Spanish (written and oral) is required.
- Undergraduate degree from a top University.
- Minimum 2-4 years of experience.
- Excellent customer service skills with proven ability to develop and maintain strong working relationships.
- Extremely organized and very detail oriented.
- Team player, who enjoys working in a collaborative environment.
- Experienced in working with other cultures.
- Ability to work on and/or support on multiple projects within the same timeframe and under tight deadlines.
- Must be able to obtain delegate certification for Federated Sports.
- Flexibility in schedule.
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