Coordinator Of Information Technology And Campus - U393

Job Description: The Coordinator of Information Technology and Campus Services supervises daily IT and telecommunication operations on Berklee College of Music's Valencia campus including maintenance and repair. In conjunction with the Academic and Information Technology Manager, they are responsible for operation of the campus's internet, WiFi, telephone/cellular service, printing, classroom technology, and campus-wide computer hardware and software for staff, students, and faculty.
Duties and Responsibilities:
Provide staff, students, and faculty with technical assistance relating to internet, computers, and phones
Support and maintain:
- Campus internet
- WIFI and mobile service
- Campus printer network
- Campus data storage systems
- Network connectivity between the campus and external facilities (Palau, Science Museum, etc.)
- Provide classroom technology support (projectors, computers, network)
Ensure campus facilities are regularly maintained and are in compliance with regulations
Assist the Production Team by providing any necessary IT support for events both on and off campus
Ensure that hardware and software work properly at all campus stations
Support faculty and staff on technology-related issues
Maintain organized IT facilities
Other duties as assigned
Knowledge and Skills Required:
Experience working in computer technology and expertise with the Macintosh operating system
Expertise with and knowledge of up-to-date IT services, principles, and practices
Background in maintenance and repair of computer systems, phones, printers, projectors
Experience working in a client-based environment and excellent customer service skills
Experience with Active Directory, NAS, and Virtual Environments
Strong knowledge of network design and protocols
Must work well under pressure, both independently and as part of a group
Excellent troubleshooting skills
Strong organizational and time management skills
Excellent communication and interpersonal skills
Bachelor's degree in an appropriate and relevant discipline is a plus
Fluent English and Spanish skills required (B2 or higher for both languages)
Applicants who are both interested and qualified should submit the following materials:
- Cover letter that addresses the applicant's capabilities and experiences
- A Resume or Curriculum Vitae
- Contact information for at least three professional references
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
Employee Type: Staff

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