.Coordinator Credit & Collection Location: Bilbao HQ Office Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics, and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. Role overview: The credit & collection controller is responsible for minimizing Sibelco's exposure to credit risk and improving working capital by pro-actively working on reducing customer overdues (B2B environment). In this role, you are responsible for the customers in a number of countries and report to the Senior Credit & Collection Manager. Your responsibilities will include: Making calls to customers to discuss and manage payment status and debt levels and promptly resolve queries which may arise (disputes, complaints). Communicate regularly and partner with Sales regarding customer accounts, following up on any issues in a timely manner together. Creating good interdepartmental relationships with Commercial, Customer Services, and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible. Block and release customer orders or accounts according to the credit & collections guidelines. Monitor payment terms and commercial compliance to the Sibelco customer payment term policy. Review the set-up of any risk-mitigating instruments offered to customers (bank guarantee, parent guarantee, etc.). Set-up and review of customer credit master data. Organize, agree, and follow up on re-payment plans with customers, independently as well as in agreement with your manager. Hand over and manage any legal reclaim actions, together with our legal department and Business Services Teams. Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues. Support and drive credit & collections improvement projects. About you: We are looking for a pro-active professional, confident and diplomatic colleague – able to maintain strong relationships with customers and colleagues. A good negotiator, friendly team player, with a "can do" attitude. The job requires strong attention to detail, a process-driven mind, and well-articulated, clear and concise communication. Other key attributes that we value: Previous experience with credit & collections, or similar functions in a business with international operations. Good organizational skills (prioritization, dealing with time constraints) and communication skills. Fluent in English (Knowledge of other European languages like French or Dutch would be appreciated). Good skills and experience with Excel, Outlook, and Office. Skills and experience with ERP systems (SAP) and GetPaid are a bonus. Flexible and comfortable with a small and global team, in a changing environment