Coordinator Credit & Collection page is loaded Coordinator Credit & Collection Apply locations Bilbao HQ Office time type Full time posted on Posted 21 Days Ago job requisition id J010615 Coordinator Credit & Collection Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine.We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
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Location:
Bilbao HQ OfficeSibelco seeks to be a great place to work. We strive for continuous improvement in the health and safety of our colleagues and we promote diversity and inclusiveness in all our activities. As well as developing products that help our customers thrive, we also look at how we can minimize environmental impact and maximize environmental opportunities. We generate economic value through innovation and our ability to meet and anticipate our customers' expectations.
Our goal is to deliver long-term social, environmental and economic value for our stakeholders, continuously guided by our purpose: Material Solutions Advancing Life.
Role overview: The credit & collection controller is responsible for minimizing Sibelco's exposure to credit risk and improving working capital by pro-actively working on reducing customer overdues (B2B environment). In this role you are responsible for the customers in a number of countries, and report to the Senior Credit & Collection Manager.
Your responsibilities will include: Making calls to customers to discuss and manage payment status and debt levels and promptly resolve queries which may arise (disputes, complaints)
Communicate regularly and partner with Sales regarding customer accounts, following up any issues in a timely manner together
Creating good interdepartmental relationship with Commercial, Customer Services and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible
Block and release customer orders or accounts according to the credit & collections guidelines
Monitor payment terms and commercial compliance to the Sibelco customer payment term policy
Review the set-up of any risk-mitigating instruments offered to customer (bank guarantee, parent guarantee, etc.)
Set-up and review of customer credit master data
Organize, agree and follow-up of re-payment plans with customers, independently as well as in agreement with your manager
Hand-over and manage any legal reclaim actions, together with our legal department and Business Services Teams
Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues
Support and drive credit & collections improvement projects
About you: We are looking for a pro-active professional, confident and diplomatic colleague – able to maintain strong relationships with customers and colleagues. A good negotiator, friendly team player, with a "can do" attitude. The job requires a strong attention to detail, a process driven mind, and well-articulated, clear and concise communication.
Other key attributes that we value:
Previous experience with credit & collections, or similar functions in a business with international operations
Good organizational skills (prioritization, dealing with time constraint) and communication skills
Fluent and English (Knowledge of other European languages like French or Dutch would be appreciated)
Good skills and experience with Excel, Outlook and Office
Skills and experience with ERP systems (SAP) and GetPaid are a bonus
Flexible and comfortable with a small and global team, in an changing environment
Ability to build effective and long-lasting relationships with colleagues and customers
Managerial skills
But most importantly, if you embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco's team of unique talents within a diverse international business community, then we very much look forward to hearing from you.
To Apply: Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch.
Inclusive Team Culture: Attractive Employer ( sibelco.com)
Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits: We will gladly discuss these aspects with you at interview stage.
Meet our People: Careers (sibelco.com)
Recruitment Process: Recruitment process (sibelco.com)
We welcome your application and will make reasonable adjustments where required to support you through the selection process.
Sibelco Targets: Sibelco priorities (sibelco.com)
We have set clearly defined sustainability priorities and targets, with key environmental and social objectives , which include Health & Safety, Climate & Energy, Community Engagement, Human Rights and Business Ethics.
Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services
About UsBe part of something specialIf you are looking for a fast-moving, diverse and challenging career where you can make a real difference, Sibelco could be the right company for you. Scroll down to explore our latest career opportunities and learn more about what it is like to work at Sibelco.
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