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Conversational AI Trainer & Data Analyst Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course we have an amazing team!
Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION: About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.
We drive growth for our clients and partners while removing friction from the end-to-end travel experience.
Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.
This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets: Hotelbeds , who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents Bedsonline , exclusively serving the retail travel segment Roiback , the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions TravelStack , providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.
Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Intelligence applied to Customer Service - AI case automation).
This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the two main customer service queries (Booking Reconfirmation and Cancellation few waiver requests), across all channels (Email, Phone, Chat and Helpdesk).
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