Conversational AI / Product Owner (Hybrid Working Model in Barcelona)We are renowned European world leader in consulting, digital services and software development with 56,000 employees in almost 30 countries and more than 4,000 employees in Spain.
As a Conversational AI Manager, you will be responsible for managing the customer relationship and overseeing ITIL-based process management for world-class AI Conversational System solutions within the company. You will possess extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces.
Responsibilities/Tasks: Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.Shape the strategic business roadmap for the implementation of Conversational AI solutions.Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.Coordinate standard solutions and customer needs, managing both human and technical resources effectively.Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.Qualifications: Senior to Principal Consultant with experience to steer up to 3 people and still drive operatively selected topicsBackground as Management Consultant with Business & IT focus (no developer, but rather business background working in IT environment)Ideally experience in IT Service Management (e.g., ITIL) and/or IT Project ManagementSelf-organized and structured person capable to think strategicallyMinimum of 5 years' experience as Project ManagerExperience in working with international teams in a multicultural environmentExperience in complex technical solutionsLanguages: German and Spanish is a plus.
Additional Information: What do we have for you?
Full time permanent contract23 days annual leaveContinuous training: technical and transversal skills and languages.Life and accident insurance.Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training)"Privilege Club" access, where you will find deals for several brands.Detailed and personalized onboarding.Recreational spaces in our offices.Companionship and great working environment.And most importantly, you will have the opportunity to develop your professional career with us. Together we'll create an individualized career development plan. Your voice will be heard! - Join us and be part of something bigger!
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