Control Center Engineer- Customer Success Services - Css

This posting is to cover a position in operations as a Technical Analyst:
The position requires working on shifts 365x7x24.The job requires a commitment to work physically at the Oracle office in Madrid (Spain) in a labor framework that can include both hybrid remote work (some days at the office) or full dedication at the office (according to changing business needs) to cover those shifts.It's mandatory to speak fluent Spanish and English; other languages will also be assessed based on potential business needs.Experience in customer support by phone will be highly appreciated.This position is oriented for people who want to develop their professional career at Oracle.It is necessary to have sufficient knowledge about the following aspects:ITIL concepts in terms of incident management and change management processes.Knowledge of concepts around event handling, as alerts are received in monitoring consoles.Agility at the operational level to work with several technologies:OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, script execution, health-checks, start/stop components, among others.Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks).FMW/APPs: Mainly WebLogic and Oracle Enterprise Manager, but knowledge of other Oracle applications is also valuable.Career Level - IC2

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