This posting is to cover a position in operations as a Technical Analyst:
- The position requires working on shifts 365x7x24.
- The job requires a commitment to work physically at Oracle office in Madrid (Spain) within a labor framework that can include both working in a hybrid remote way (some days at the office) or fully dedicated at the office (according to changing business needs) to cover those shifts.
- It's mandatory to speak both fluent Spanish and English, but other languages will be assessed as well, due to potential business needs that may arise.
- Experience in customer support by phone will be highly appreciated.
- This position is oriented for people who want to develop their professional career at Oracle.
- It will be necessary to have sufficient knowledge (the more, the better) about the following aspects:
ITIL concepts in terms of incident management and change management processes.Knowledge of concepts around events handling.Alerts received in monitoring consoles (monitoring).Agility at the operational level to work with several technologies:OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, script execution, health-checks, start/stop components among others.Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks).FMW/APPs: WebLogic and Oracle Enterprise Manager mainly, but also knowledge of other Oracle apps is valuable.Career Level - IC2
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