This posting is to cover a position in operations as a Technical Analyst: - The position requires working on shifts 365x7x24.
- The job requires a commitment to work physically at Oracle office in Madrid (Spain) within a labor framework that can include both working in a hybrid remote way (some days at the office) or fully dedicated at the office (according to changing business needs) to cover those shifts.
- It's mandatory to speak both fluent Spanish and English, but other languages will be assessed as well, due to potential business needs that may arise.
- Experience in customer support by phone will be highly appreciated.
- This position is oriented for people who want to develop their professional career at Oracle.
- It will be necessary to have sufficient knowledge (the more, the better) about the following aspects: ITIL concepts in terms of incident management and change management processes.
Knowledge of concepts around events handling.
Alerts received in monitoring consoles (monitoring).
Agility at the operational level to work with several technologies: OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, script execution, health-checks, start/stop components among others.
Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks).
FMW/APPs: WebLogic and Oracle Enterprise Manager mainly, but also knowledge of other Oracle apps is valuable.
Career Level - IC2 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems.
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