Xylem Overview: Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, with over 17,000 employees, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used.
Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges.
We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued, and connected,
and where everyone is free to bring their authentic selves and ideas.
Job Summary: Partners with the Leadership Team to deliver key projects and continuous improvement activities to strengthen the CI and quality culture within the Iberia and Italy Commercial Team (CT) business.
Uses voice of customer, voice of business, and commercial intelligence from the ERP system, ServiceMax, and other key systems and processes to guide decisions on improvement projects and to drive operational efficiency, customer service, and revenue enhancements.
CI champion for the business, building capability by coaching and mentoring, running awareness events, and demonstrating how to use the suite of lean tools to solve business challenges.
Making the connection between CI and Quality to achieve sustainable improvements.
Principal Responsibilities:
Partners with the Management Team to spread the CI culture with the aims of:Improving customer serviceImproving internal processesGaining productivity, therefore better cost managementImproving overall capability of the organization in CIFacilitates idea generation sessions with leaders to create a program of CI projects to meet organizational objectives for revenue generation and savingsDrives and manages all the ISO proceduresUses intelligence including NPS, voice of customer, ServiceMax, surveys, and other data to prioritize projects and drive CI efforts into real improvements for customersDemonstrated CI experience, for instance:Relevant CI certifications (lean, GB or BB)Demonstrated experience of leading CI culture and facilitating CI activities (e.g., VSM, Kaizens, CI events)Oversees a program of projects throughout the organization, tracking savings and revenue generation activities and supporting leaders to deliver on project objectivesFacilitates, trains, and coaches in the use of CI tools to approach problems and projectsDrives employee engagement through promoting and tracking as needed gemba walks, point kaizens, idea generation sessions, ensuring success is rewarded through our reward and recognition programReports on success stories and shares learnings across the organization, i.e., XylemNow and communications meetingsSupports the highest value/most complex CI projects in the region as required, coaching others to build capabilityTaps into and grows existing CI talent in the business (black belts, green belts) and ensures they are used to support meaningful business improvement projectsIs embedded in the broader CI community across Europe, takes best practices/success stories from other CI teams, and adapts them to the local environment as applicableResponsible for the quality system for the Iberia Commercial Team (CT) business, working closely with process owners to ensure that CI projects are implemented and included in the quality systemRole model for One Xylem initiatives, using enterprise thinking and a collaborative, customer-focused approach to solve problemsMain driver to manage projects to review and increase business efficiencyAdditional Responsibilities:
Proactively develops & supports a culture of ethics & complianceRequired Qualifications:
Min.
5 years CI experience (required), with exposure to matrix organizations, business developmentSix Sigma Yellow belt certificationProcess improvement experience, as Lean Leader, Black Belt (preferred)Relevant experience and certification as ISO internal audit and quality systems - SQMSProven project management and leadership abilities in a matrix team environmentExcellent presentation and facilitation skillsSuperior oral & written communication skills with the ability to communicate effectively and tactfully with individuals at different levels in the Organization (required)Proficiency in MS Office (Word, Excel, Access) (required)Strong quantitative and analytical skills (required)Excellent Spanish and English language, oral and written (required).
Italian is a plus.LOCATION: Madrid office
WORK MODE: Hybrid
SMART WORKING: 2-3 days per week
CONTRACT: Full-time permanent
Travel requirement: 25% of the time
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