Grow-Talent.com is working with a leading Online Casino Gaming Company who is seeking to onboard an Content Moderator with Danish for their Malta office.
Position: Content Moderator with Danish Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES: Review user-generated content (e.g. sales ads)Support users and answer their questions via emailRespond to customer inquiries on all topics related to the online marketplaceParticipate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practicesProvide feedback to managers on trends, common end-user mistakes and questionsGive an input on improvements of publication rules to improve user experiencesFollow communication procedures and policiesEvaluate and make decisions in accordance with defined policies and guidelines. REQUIREMENTS: Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)Previous experience in content moderation, customer care and/or online business will be considred as an advantageComputer literate with working knowledge of Microsoft Office applicationsFlexible and able to make quick decisions in a dynamic environmentConscientious and reliableStrong attention to detailCustomer focused with willingness to assistTeam player. BENEFITS: Competitive salary and benefit packageExtra days of vacation on top of common allowanceFree fruit, tea and coffee if you prefer working in the officeAbility to work from home when working late shifts and weekendsFree day transport to the office from certain areas within MaltaTeam performance bonus and working from home allowanceCorporate discounts for gym memberships, shops and taxisPrivate Health Insurance, eye care tests, health and well-being professional supportComprehensive training and constant feedbackRelocation support for international applicants.