IS & DT CoE Finance Subject Matter Expert Main Objective: In the role of FICO support within the SAP CoE part of the Information Technology Organization, reporting to the SAP CoE Finance Lead, he/she will be responsible for supporting and delivering the appropriate SAP solution for his/her areas of expertise, being also the "go to" person within their region for first level support.
Key Responsibilities: Responsible for dealing with users' requests, either functional incidences, enhancements or operational changes; using the appropriate ticketing systems.
Lead implementation and SAP configuration of the recommended solution, keeping the Core solution.
Participate in SAP project implementations.
Support the execution of projects and changes in the site.
Provide process and system-oriented knowledge support.
Capture and anticipate new Global and/or Local Business requirements.
Provide support and assistance in developing new requirements for SAP improvements and enhancements, keeping the appropriate level of governance.
Coverage for other colleagues' support areas when applicable.
Lead Key users and Local Process Owners to achieve their objectives by providing support in SAP as a top priority.
Lead review meeting(s) with the Local Process Owner(s) to ensure regular communication and ensure the alignment/approval of requirements and documentation.
Work with Business Facing teams to improve processes using SAP capabilities.
Maintain knowledge on product direction and future offerings of SAP.
Coordinate activities and share knowledge with counterparts in same and other regions.
Work with 2nd level support for troubleshooting, escalation, and resolution.
Assist 2nd Level support Application Maintenance being the link with users.
Identify the change management projects with the Key Users and Local Process Owners.
Help in implementing system monitoring, covering different areas like Jobs and interfaces.
Limited travel is expected for specific meetings in Coty locations in Europe and US.
Remote working is possible up to 50% of working time.
Half of the time will be required to work on Coty premises.
CATEGORIA: Informática y telecomunicaciones DEPARTAMENTO: Supply Chain NIVEL: Empleado NÚMERO DE VACANTES: 1 EXPERIENCIA MÍNIMA: 3 a 5 años REQUISITOS DESEADOS: Key competencies and qualifications: Required: Bachelor's degree in Business, Information Systems, or equivalent.
5 years minimum experience implementing and/or supporting SAP projects and installations, working on the appropriate modules.
Proficient in SAP ERP management, with knowledge in current release ECC 6.0.
Expertise in VIM Opentext customizing.
In-depth experience both in support and project implementations.
Knowledge on data conversion tools.
Deep understanding of business and technical processes.
English fluency, other languages appreciated.
Skills: Customer oriented, result-focused attitude.
Capacity for global vision.
Strong written and verbal communication skills.
Teamwork skills.
Openness to look at alternative solutions and ways to improve/encourage.
Ability to work under pressure.
Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines.
Demonstrated ability to translate/communicate complex concepts to peers and business partners.
Demonstrated ability to work in a fast-paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once.
Strong analytical and problem-solving skills.
JORNADA LABORAL: Completa #J-18808-Ljbffr