Tipo de contrato: FULL_TIME
Especialización: IT & Telecomunicaciones
Área: Auditoría IT
Sector: Tecnología de la información
Banda salarial: €25,000 - €30,000 per annum
Tipo de trabajo: Híbrido
Nivel de experiencia: Mando intermedio
Idioma principal: Español - Bilingüe
Ubicación: Barcelona
Referencia: 2271322/001
Fecha de publicación: 17 de septiembre de 2024
Consultor/a: Enya Duarte
IT Service Delivery Lead (12-month Contract)
Purpose: Ensure that the technology requirements of the business are understood to enable the right solutions to be implemented and supported at an appropriate level of risk and cost.
Responsibilities:
Ensure delivery technology infrastructure, connectivity and service requirements are delivered to agreed levels in conjunction with Business Technology Services.
Work with the Service Desk to resolve user incidents as needed, being assigned tickets where necessary.
Manage any web presence the organisation utilises, to ensure its availability and adherence to good practice and ABFI standards.
Manage any third-party agreements that the business requires and ensure a valid contract and good contract management principles are utilised to control and manage performance, risk and cost-effectiveness.
Ensure that all security and risk controls are well managed and always observed by the organisation. Initiate and participate in the incident management process as needed.
Ensure that user hardware is proactively managed to ensure reliable performance and alignment with depreciation timings.
Provide support to the starters, movers, and leavers processes and ensure the business is engaged with the necessary processes to control risk and service levels.
Ensure that adequate licensing is in place for technology and services used in the business and that correct records are maintained.
Engage users in security awareness training in conjunction with the IS Security Manager, being an advocate for adherence to best practices and ABF policy.
Represent the business within the division as part of the extended IT community and potentially also represent the division in ABF forums. Form effective working relationships with the divisional team and BTS.
Ensure that all working practices comply with Health and Safety legislation.
Any other duties relating to the remit of a role of this standing as required by the needs of the business.
About the Role: As a Head of Data Optimization & Process Efficiency, you will be at the forefront of our data management and operational control efforts.
Job Description: We are seeking a seasoned data professional, dedicated to enhancing operational transparency and precision. You will be a key driver of data integrity and operational efficiency, while also playing a crucial role in financial planning, forecasting, and performance analysis. Combining strong analytical skills with financial acumen, technological proficiency, and strategic thinking, you effectively communicate across all levels of the company.
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