We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are looking for a Project Manager based in Madrid who will immediately be assigned to one of our FinTech clients to work within their fast-growing Customer Operations department.
As a Project Manager, you will own the entire onboarding project to designated enterprise customers and would act as the main focal point for the customer.
You will be responsible for: Acting as the main focal point of the customer for all project deliveries within the account/program.
Managing customer satisfaction through all deliveries.
Setting and continually managing project expectations with team members and other Intra and inter-stakeholders.
Managing the delivery aspects of global projects.
Syncing with all internal stakeholders on the delivery process of our client's solution to key customers.
Creating and managing the plan for delivering solutions to customer's hand-off.
Defining and documenting project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Planning and scheduling project timelines and milestones using appropriate tools and identifying and managing project dependencies and the critical path.
Effectively communicating project expectations to project team members and stakeholders in a timely and clear fashion.
Estimating the resources and participants needed to achieve project goals.
Assembling and coordinating the internal and external teams to gain consensus on deliverables from each team.
Collaboratively adapting existing (and developing new) project plans, processes, and communication standards for the operations teams.
Your experience: Native level Spanish and English (written & spoken).
Proven and extensive experience in project management roles within international hi-tech companies.
8 years direct work experience in a project management capacity, including all aspects of process development and execution.
8 years of experience with customer relations.
Proven track record of managing teams of project managers.
Customer-oriented approach.
Proven experience with Go-Live to production operation of financial solutions for financial organizations.
Ability to manage multiple projects within the program/account under tight deadlines and changing priorities.
Proven experience in matrix management.
Excellent interpersonal and communication skills.
Self-motivated, quick learner, and team player.
"Can-Do" approach and successful track record in delivering results.
Strong problem-solving, analytical, and communication skills.
Degree level education a in technical discipline would be a distinct advantage.
About Us What's important to you is what matters to us… We are straight-forward, adaptable and outcomes-focused.
We build affinity, work with integrity and we always do what is right for our clients Our core principles of Expertise, Leadership and Teamwork underline the Davies values of: We are connected We are dynamic We are innovated We succeed together We live these values by … Caring for the health and well-being of our colleagues Increasing diversity and inclusion within our workforce Encouraging and accommodating flexible and hybrid working arrangements Creating a culture centred on interesting, complex, and challenging work and celebrating success Enjoying a fun, friendly, supportive, and sociable team-based environment Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs Recognising and celebrating the individual contributions of our colleagues Championing autonomy and empowerment of all our colleagues And if that wasn't enough… Rewarding success and hard work We offer a competitive basic salary and annual bonus based on performance.
Benefits package includes: Private healthcare Lunch vouchers via Edenred Flexible remuneration plan Online discount platform Competitive employee referral program Generous annual leave plan Inclusion and Diversity Our Approach – At Davies we welcome different perspectives, support each other's ambitions, and grow together.
We work to build an Inclusive Culture where everyone can succeed.
We value the differences and benefits that a diverse workforce brings to the business.
We do not discriminate on the grounds of any differentiating factor and embrace the differences which make people unique.
Actioned through – Davies colleagues will deliver DEI though both local and global actions.
It is recognised that different geographies have different cultures, employment legislation and hold alternative views.
At Davies, we are committed to building an Inclusive Culture through DEI, and we are respectful of opposing views held to the company's position.