.What You'll DoWork with the lead to drive optimization, technology design, implementation, execution for projects/accounts to accelerate customer business outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues. Align with and support company policies and processes and use relevant tools to efficiently implement the role and support Professional Services' strategies and goals. Play the role of an individual contributor.Activities to be performed will include:Works with customers along with internal & external resources (e.G. Cisco account teams, partners) on the optimization/deployment of Cisco services and solutions.Assists with task/project implementation for assigned customer engagements.Jointly crafts and reviews project work e.G. Design recommendations, High-Level Design, Low-Level Design, Implementation/Change Management Plans.Builds and/or uses test environments as required to resolve medium sophisticated problems and compatibility issues.Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions.Acts as an initial focal point for problem resolution for customer engagements.Post Covid-19 travel restrictions, this role may require 0 - 15% of business travel.Who You'll work withCX is a team of outstanding technical guides whose #1 focus is to deliver a world-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.Skills and experience requirements:Typically requires BE/B.Tech/BSC Computer Science or equivalent 4+ years of substantial work experience. Sophisticated degree strongly preferred.Knowledge of at least one Customer Vertical / IT industry.CCNA is a must, CCNP/CCIE certification would be a plus.Network automation skills (Python/Ansible/GoLang/Splunk) preferred.Expertise in Routing and Switching: Knowledge on Routing & switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN.Knowledge of new technologies like SDA/SDWAN preferred.Datacenter: Knowledge on Data Center, Cloud and Virtualization industry, ACI, Nexus products.Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc).Experienced Knowledge on LAN SW Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN.Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 6k, Nexus 5k, Nexus 3K and Nexus 9k.Knowledge of Nexus Switches and UCS products, Python or other programming languages is helpful
