We are actively searching for a dynamic and seasoned Consultant to join our team at a leading data-oriented travel intelligence company. The chosen candidate will be a key player in customer-facing activities, overseeing account management, and providing market intelligence and consulting services. This role demands a combination of data-driven strategic thinking, hands-on customer interaction, deep understanding of the company solutions portfolio and adept project management skills.
Your responsibilities will be: Ensure accurate execution of contracted services in compliance with ForwardKeys' quality standards. Conduct routine account maintenance activities, including periodic business reviews with clients or account development plans with sales representatives, aiming for customer satisfaction, contract renewals, and identifying upsell opportunities. Serve as an ambassador for ForwardKeys' market expertise. Provide fact-based market insights during customer interactions, aiding them in making well-informed, data-driven decisions. Act as the primary point of contact for clients, including onboarding training, market intelligence provisioning services, and consulting on ForwardKeys' intelligence solutions. The consultant must possess a deep understanding of a growing portfolio of products, services, and data solutions provided by ForwardKeys. Define and coordinate consulting projects to address clients' intelligence needs across ForwardKeys' data portfolio. Coordinate resources within a broader team, adhering to team processes, workflows, quality standards, and administrative requirements to ensure transparency, traceability, and proactivity. Proactively engage in the acquisition and sharing of market knowledge, innovation, and best practices to facilitate the scalability of the team's operations. Participate in relevant business events and/or represent the company in speaking engagements to support sales activities and/or service delivery (keynote speeches, webinars, etc.). Personal skills and experience Level of education: master's degree. 5 Proven years of experience in the travel industry, including customer-facing roles. Fluent in English and Spanish with excellent communication skills; proficiency in public speaking is a valuable asset. Possess an analytical mindset, curiosity, and a keen willingness to learn. Strong understanding of the travel industry, market drivers, and key players. Demonstrated capacity to independently define and execute projects with meticulous attention to detail, quality, and cost-effectiveness. Proficient in Excel. We offer Full time, indefinite contract. Competitive salary. Be part of a fun, successful yet stable, young and exciting company. Nice and dynamic working environment. Flexible working hours. ForwardKeys Fridays: four working Fridays off per year. Remote work. Wellbeing activities: Pilates, Yoga and Osteopath. English, Spanish classes. Company story ForwardKeys is an innovative travel analytics company. It was established in 2010 when the founders realised that the air reservation data used by airlines could serve every industry with an interest in global travellers. Since then, we have built an online platform through which our clients monitor and qualify traveller flows, map global demand and forecast travel trends. Our team now comprises over 100 people and continues to grow – and we are always looking to develop new datasets and products to help our clients understand the travel landscape.
Company culture The working environment at ForwardKeys is international, challenging and flexible:
International because our employees come (and work) from all around the world, just like our clients. Challenging is making the transition from a start-up to a bigger company, and everything that entails – from developing and selling new products to seeking and seizing new opportunities. Flexible means we understand that doing your job well is more important than being in the office from 9 to 6. To ensure everyone is working towards the same goals, we have biannual company weeks during which we make sure to have fun. Committed with equality At Forwardkeys, equality is part of our DNA. We are committed to maintaining an inclusive and diverse workplace where all individuals are valued and respected. Employment decisions are made based on job-related criteria; regardless of sex, race, age, religion, disability, sexual orientation, or any other characteristic protected by law. We expressly reject any form of discrimination or harassment and encourage all employees to uphold our values of respect, fairness, and inclusivity.
The job location You will have the possibility to partially work remotely from your most convenient location. Nevertheless, your presence in our Headquarters in Valencia, Spain will be linked to specific purposes, what we call "Key moments that matter." At times when it is valuable to bring people together, impacting the commitment, stickiness, productivity, and desired outcomes.
The application process If you think you fit our company culture and have what it takes to contribute towards ForwardKeys' continued success, please send an email to ****** (mentioning the job title in the subject line) or apply by filling in the form.
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