Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group.
Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all business areas within the company.
About The Job And Your Team The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects.
You will work on The major purpose of the role is to serve locations running S/4 as their ERP platform by: Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP Services Service and change requests management Ensure stable business process continuation and improvements Works on larger, moderately complex projects/assignments Participates in code reviews and works with developers, consultants, and architects to ensure requirements are met.
Functional solution delivery in SAP projects Ensure that tickets assigned to her/him are followed up, tracked, and delivered according to the SLA End to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner Dedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.
Provides appropriate solutions upon Business Area requirements Design, configure, test, and train business solutions in collaboration with solution/architect team Participate in hyper care and take over location support from project team Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA's agreed Proactive system improvement proposals and initiatives Preventive business process support Works closely with business support departments to translate business requirements into feasible solutions Close working relationship with technical, solution delivery, architect, analytics, basis, and authorization teams all involved in the different business support processes Understand and work according to the transport and release management process Come up continuously with business and process related improvement ideas Provide and maintain process documentations like problem, incident, and change management Work according to the best practices for support Perform daily tasks in the global ticketing system International travel required occasionally based on need What We Offer You Working at the world's only fully integrated aluminum and leading renewable energy company Diverse, global teams Flexible work environment/home office We provide you the freedom to be creative and to learn from experts Possibility to grow with the company, gain new certificates Attractive benefit package Your Qualifications And Skills Minimum 4 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.
Experience in a manufacturing environment is preferred IT/Business Degree or Equivalent SAP certification is preferred In-depth understanding of the business processes related to the SAP applications.
Expert SAP knowledge with configuration and troubleshooting skills Fluency in English (verbal and written) Experience with remote/dotted line management of staff in multiple countries Team Player SAP implementation and post-live support experience in a multinational environment Knowledge of basic change management procedures within IT (ITIL) Customer oriented through striving to understand business needs and through providing with appropriate solutions Manage outsourced application services Hydro values diverse skills and perspectives among employees.
We encourage all qualified candidates to apply.
Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
We strive to provide equal opportunities for all to contribute and succeed with us.
Recruiter Petra Willerding-Rumpler #J-18808-Ljbffr