Somium means evolution and revolution, a journey through the senses where design, talent and balance with the environment define the essence of our company.
At Somium, we're combining our long-standing knowledge of craft with new research and technologies to help lessen our impact on the planet.
Every day, we explore new sustainable practices in everything from material sourcing to designing, manufacturing processes, and the building of our houses.
We're backed by Grupo Marjal, which has more than 40 years of experience.
Its legacy continues to guide the next generations through Somium, a brand that specialises in creating unique and inspiring spaces for extraordinary living.
We are looking for a talented assistant to join our team.
You are highly efficient, able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have.
You'll be working in an international environment in our office based in Orihuela Costa (Alicante).
Key responsibilities will be: Provide excellent customer service, responding quickly and effectively to any post-sales requests or issues.
Supervise and coordinate necessary repairs or adjustments, working closely with suppliers and subcontractors.
Manage communication with clients in both Spanish and English, maintaining a professional level in both languages.
Keep a detailed record of each issue and its resolution, ensuring process traceability.
Collaborate with other departments to continuously improve the customer experience.
Provide ongoing follow-up with clients, keeping them updated on the status of their requests or issues.
Skills required: MANDATORY: Fluent English, both spoken and written, as communication with international clients is required.
Knowledge of other languages will be highly valued.
Previous experience or training in fields related to building and construction will be considered a plus.
Strong customer service skills, with a focus on empathy, effective communication, and problem-solving.
Ability to work independently, demonstrating initiative and responsibility in managing assigned tasks.
Proficiency in Microsoft Office and incident management tools.
Knowledge of design programs such as AutoCAD, Adobe Suite, and/or measurement tools will be a plus.
We offer: Permanent contract Schedule: Monday to Friday from 9:00h to 14:00h and from 15:00h to 18:00h Location: Las Colinas If you believe you meet the qualifications and are excited to join our team, we would love to hear from you.