DoveVivo by Joivy Part of the Joivy Group, DoveVivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
ROLE & TEAM
The Concierge will attend to the needs of the tenants, ensuring a pleasant experience during their stay at our buildings. They serve as the first point of contact between clients and the organization, answering inquiries, directing phone calls, and coordinating plans while maintaining a welcoming atmosphere.
As a Concierge, your core activities will include:
Offering a warm and professional welcome to visitors.
Overseeing the safekeeping of the building's keys to allow access for maintenance and repairs when necessary.
Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
Overseeing two entire buildings on the same street, performing regular walkthroughs.
Speaking with tenants to ensure compliance with community rules.
Acting as the first point of contact for queries and complaints.
Liaising with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained.
Night emergency call management.
What you'll need to be successful in this role:
Understanding of building security protocols and emergency procedures.
Ability to identify and report faults or damages in fixtures and fittings.
Proficiency in overseeing the safekeeping and proper usage of building keys.
Strong skills in providing a professional and warm welcome to visitors and handling tenant queries and complaints.
Knowledge of safety and cleanliness standards, ensuring compliance in the building.
Ability to effectively liaise with cleaning and groundskeeping staff.
Skills in managing and responding to night emergency calls.
Great English and Spanish fluency (B2-C1 level both written and spoken).
Being already in possession of a permit to work in Spain or the EU.
Other features that would help a lot:
Excellent ability to interact with tenants and visitors in a friendly and professional manner.
Strong problem-solving skills to address tenant complaints and building issues effectively.
Keen attention to detail during regular walkthroughs and inspections.
Efficient time management to oversee two buildings and handle various tasks promptly.
Ability to mediate and resolve conflicts between tenants or address compliance issues diplomatically.
Reliable and responsible, especially during night shifts and emergency situations.
In Joivy we are:
Communicative and social – we're a friendly bunch, and great communication is the key to be successful in the role.
Dedicated to continual improvement – we're eager to pick up new skills and willing to try new things.
Collaborative and helpful – we go much further when we help each other improve.
Problem-solvers by nature – we have loads of interesting challenges that require creative thinking.
Proactive at heart – we work in a fast-paced environment and need to be self-initiated and future-oriented.
What you'll find in Joivy
Competitive Compensation
Benefit package (according to the country of reference)
Meal vouchers
Dynamic, young, and international work environment
Strong professional growth
People! You will work with great people and personalities who will support and inspire you throughout your journey.
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria. - By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf
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