Concierge - Kimpton Vividora Barcelona

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.
We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.
The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.
You'll report to the Guest Experience Manager.
Responsible for greeting and welcoming guests
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
What we need from you:
Bachelor's degree in hospitality or related field.
2+ years' experience working in Front Office/Guest Relations department.
Must be fluent in local language and English, additional languages will be highly valuable.
Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us:
Discounted international room rates.
Room for professional growth in one of the largest hospitality companies.
Training programmes and access to IHG's training tool.
Meals whilst on duty.
Uniform and laundry service.
Cool work environment and lots of fun!

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