Concierge - Kimpton Vividora Barcelona

What's the Job? . . Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.. The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.. . You'll report to the Guest Experience Manager.. . Your day-to-day:. . • Responsible for greeting and welcoming guests. • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. • Arrange events, excursions, transportation etc. upon request from hotel residents. • Answer the phone and make reservations, take and distribute messages or mail and redirect calls. • Respond to complaints and find the appropriate solution. . What we need from you:. . • Bachelor's degree in hospitality or related field.. • 2+ years' experience working in Front Office/Guest Relations department.. • Must be fluent in local language and English, additional languages will be highly valuable.. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.. . What to expect from us:. . • Discounted international room rates.. • Room for professional growth in one of the largest hospitality companies.. • Training programmes and access to IHG's training tool.. • Meals whilst on duty.. • Uniform and laundry service.. • Private health insurance discount.. • Cool work environment and lots of fun!
Experience: Required
Languages: English – Advanced. Spanish – Advanced
Employment: Full-time

About Kimpton Vividora Barcelona:

Kimpton Vividora Barcelona, located in the Gothic Quarter brings the boutique hotel concept created in the US by Kimpton in 1981, with 156 rooms and 3 outlets designed to provide the Kimpton experience to our guests.

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