Company DescriptionRaffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4,100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.Raffles Seychelles offers spectacular colleague accommodation, accompanied by world-class facilities, transportation, uniforms, meals, and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.Job DescriptionTo provide accurate information concerning hotel facilities, venues and functions, and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, both hotel and non-hotel related.Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.Maintain good relationships with Airport Concierge and retailers/service providers.Maintain adequate supplies of forms and brochures in line with the hotel's operating standards.Maintain detailed knowledge of the activities of the day and key occurrences in Praslin and Mahe.Consult Log Book for information (e.g., Helicopter tracking, taxi tracking, and other excursions).Ensure that all excursions are posted in the system accordingly.Manage incoming guest mail, messages, facsimiles, and special deliveries.Manage outgoing guest mail, courier services, and parcel postage as requested by guests.Receive telephone calls and take messages for guests who are out.Prepare the daily transfer one day prior with arrivals and departures.Ensure all invoices are in accruals update and in order with the finance department before the end of the month.Conduct all activities in accordance with the hotel's policy, while adhering to Raffles Behavioral Standards.PERSONAL ATTRIBUTESGood English language verbal communication skills.Ability to work cohesively with co-workers and managers as part of a team.Ability to be attentive to guest needs, remaining calm and courteous at all times.Ability to promote positive relations with hotel residents and patrons.Ability to exercise good judgment with difficult guests.Understanding and ability to work in a multi-cultural environment.QualificationsSecondary/High School education.Additional InformationOral and written fluency in English and French.Committed and flexible, with a positive attitude and high energy level.Motivator & self-starter; displays initiative & creativity.Team player.Ability to adapt to different working locations and willing to work long hours.
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