We're an award-winning Social Media agency based in the UK. We work with brands including Virgin, Mattel (Scrabble, Barbie, UNO and more), Linda McCartney Foods, Hartley's, Dow Chemical Company, and Avanti West Coast Trains, amongst others.Our team is a friendly mix of Strategists, Creatives, Account Managers, Media Planners and Buyers - all with one goal: creating work that wins people's time on social media, in the most exciting ways possible.Role overviewWe're looking for a Creative Social Media Community Manager to join our award-winning team in London and help elevate the social presence of standout clients like Linda McCartney Foods, Sipsmith, and OMODA.Your mission? Build thriving online communities, keep brands part of the conversation, and make every interaction count.This isn't just about answering customer questions, oh no. We're looking for someone who can bring their own spark of creativity to the table to help make brands famous.You will work hand-in-hand with our strategy, creative, and accounts teams to ensure each brand shows up in a consistent, relevant, and engaging way.You'll be the voice behind the comments, the acute eye spotting those golden opportunities to jump into trending topics and get your brands noticed.If you're passionate about building online communities, being part of a team developing sector-leading social content, and keeping brands in the mix of all the right conversations, let's talk!As a Community Manager at Cubaka, you will:Community Engagement: Implement social strategies that connect. Keep brands active in relevant conversations and ensure followers get fast, meaningful responses.Community Building & Moderation: Engage with audiences, manage conversations, and foster positive interactions that turn casual followers into faithful advocates.Crisis Management & Feedback Handling: Handle negative feedback with a steady hand and thoughtful tone. Use community insights to keep refining content and strategy.Performance & Insights: Track how we're doing engagement metrics, community health, and overall performance. Use those insights to adjust and improve, always aiming for more impact.Trend Awareness & Innovation: Stay in the know with social media trends and platform updates. Be ready to jump into trending conversations and bring new, exciting ideas to the table.You will bring:2-3 years of experience in social media management or community management, ideally in an agency setting or managing multiple brands.Experience creating and executing community management outreach strategies that drive engagement and loyalty and build brand fame.Excellent writing skills with the ability to craft brand-appropriate responses and content that is both engaging and strategic.A knack for identifying trending topics and real-time opportunities that align with brand values.Demonstrated experience with social media metrics, community engagement tracking, and using data to refine strategies.Crisis management experience responding effectively to customer feedback and managing online reputation.Proficiency with social media management tools (e.g., Sprout Social, Hootsuite) and platform insights.A collaborative mindset and experience working across cross-functional teams (creative, strategy, accounts).And in return, Cubaka offers:Unlimited holiday (oh yes!)Free breakfast in the officePerkboxAuto-enrolment pension, with up to 8% contributionRegular socials and team-building sessionsAnnual salary review, quarterly performance reviewsChoice of company Apple MacBook Pro or PCHybrid office working (approx 2 days in the office, 3 days at home - flexible)Why Us?Cubaka and Brandwidth recognise that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development, and appraisals.Cubaka and Brandwidth take pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.
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