Community Manager

Community ManagerMarketing Department · Madrid, AlcobendasAbout Us: The Trading Pit is a dynamic and innovative multi-asset prop trading firm. We are committed to providing top-notch trading solutions and support to our clients.As we expand our operations, we are looking for a talented Community Manager to join our team.Role Definition:Engage with the community daily on Discord and other social media channelsAddress community questions and concerns promptlyPropose a calendar of online events, AMA sessions, and other engagement activities and lead their implementationCollect feedback from the community and report to the managementCreate strategies for community growthCultivate brand voice and presence (consistency of voice on all channels)Manage public relations – collaborate with legal, CS and management team to handle complaints and negative issuesCollaborate with CS and operations teams to improve workflows, build knowledge bases, FAQs and tutorialsVery good knowledge of Discord and other social media channelsBeing comfortable with being on camera, doing live events with the communityExcellent communication and interpersonal skills; background in a support-related field such as customer successAbility to build and implement community-focused content strategiesProven experience in community management or similar rolesEvent and project management skillsWhat We Offer:Friendly atmosphereOnboarding plan and training so that you have a smooth induction into your new role21 Annual Leave & 6 days of sick-leaveOpportunities for personal growth and development:An excellent opportunity to grow within the companyLearn and gain hands-on experience with modern technologiesAn excellent opportunity for a successful career in a global, fast-growing companyApply for this PositionLast NameEmailPhoneAddressCityProvincePostal CodeCountry: SpainResume: No file selectedDate AvailableDesired PayWebsite, Blog, or PortfolioLinkedIn Profile URLThank YouYour application was submitted successfully#J-18808-Ljbffr