What we are looking forAs the Community Manager, you will be part of a dynamic team with a mandate to cater to the evolving needs of our Angel investor and entrepreneur community across various industries in the African digital technology ecosystem. You will be critical in facilitating communication and engagement between our back office, its members, its start-up network and its audience. You will also ensure that all our members and stakeholders receive timely and relevant information while managing member feedback and engagement. To work with the complexities of network perspectives and relationships in supportive ways. 80% of your responsibilities would be dedicated to our community and network management, and 20% to communication and media management. The successful candidate would liaise with the back-office in the execution of our Goals and Objectives.What does the job involve
Community and Network Management
Collaborate with the membership pillar to onboard new members into the community.
Offer thought partnership in strategic conversations, advance key network initiatives, and effectively navigate the politics and protocols within the ecosystem our network is influencing.
Serve as the primary point of contact for all our members, responding to inquiries and feedback promptly and professionally.
Develop and implement strategies to engage and retain our members, including organizing meetups, webinars, and other community events.
Monitor and analyze member engagement metrics to identify areas for improvement and develop targeted initiatives to increase engagement.
Collaborate with leadership team and other staff members to develop and execute marketing and communications strategies.
Work with operations team to identify and address member needs, including troubleshooting technical issues and responding to customer service inquiries.
Communications and Media Management
Disseminate information about our activities, events, and programs to members via email, social media, and other channels.
Collaborate with the back-office to ensure a cohesive brand message across all channels.
Manage our social media presence, including creating and curating content, responding to comments and messages, monitoring analytics, and executing a social media strategy that aligns with the company's overall marketing goals.
Qualifications
B.Sc. in communications, Marketing, Business Administration or a related field.
3 years of experience in community management, social media management, or a related field.
Flexible forward thinker who is proactive and takes initiative.
Dynamic problem-solving skills.
Positive entrepreneurial outlook with a desire to significantly impact the organization,
Skillful people management and negotiating skills.
Ability to onboard people to systems and provide technical support.
Innovative and can provide input and protocols that facilitate member participation.
Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
Can articulate the rationale behind system practices and procedures.
Strong mediation skills and can maneuver through complex political situations.
Experience in event planning and management is a plus.
Strong written and verbal communication skills.
Proficiency in social media management, including Facebook, Twitter, LinkedIn, and Instagram.
You will be required to collaborate using various tools, including WhatsApp, Slack, and Google Suite, so you are expected to be conversant with these tools.
Benefits
Competitive Salary