Select how often (in days) to receive an alert: Create Alert ES Full Time Projects & IT GENERAL CONTEXT Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.
MSF OCBA is currently embarking on a strategic Program to implement an integrated ERP system, encompassing Supply Chain Management (AKIBA), Human Resource Information Systems (HRIS), and Financial Management (FINIS), following a unified and transversal organizational approach.
By leveraging technology as a catalyst for positive change, OCBA aims to enhance its capacity to support MSF operations more effectively and efficiently.
The program will span several years, with incremental rollouts to different operational streams and populations within the Field and HQ.
We are looking for an experienced Communication and Change Manager to accompany the organization through the deployment and adoption of three new ERPs.
GENERAL OBJECTIVE The Communication and Change Manager will guarantee that OCBA successfully adopts the three new solutions for Supply Chain & Logistics, Finance, and Human Resources ensuring a smooth transition by strategically managing organizational change, minimizing disruptions, and maximizing functional users as well as employee adoption.
By collaborating closely with key users, partners, and other stakeholders, the Communication and Change Manager will foster a culture of change readiness and empower the organization to achieve its strategic goals.
RESPONSIBILITIES AND MAIN TASKS Develop and execute a comprehensive Change management strategy aligned with Program's transformation goals working in close collaboration with the Project Managers of the 3 new solutions.
Assess organizational impact of the new solutions implementation and identify main stakeholders and potential resistance points.
Oversee the implementation of mitigation change-related risks and issues.
Build and maintain strong relationships with very heterogeneous stakeholders: from key users or early adopters to high-level stakeholders and senior leadership.
Ensure the application of comprehensive communication strategies tailored to different audiences, including clear and consistent messages across the organization.
Oversee the dissemination of communications regarding the status and progress of various projects, ensuring transparent updates are delivered to all stakeholders.
Facilitate communication to involve staff at all levels, ensuring their awareness and involvement in project developments and organizational changes.
Support the Communication & Learning Referent in designing and implementing training programs to equip employees with the skills needed to effectively use the new solutions.
Ensure that lessons learned (also from other Projects) are integrated into future actions, processes, and strategies to enhance project outcomes.
Research, gather and apply 'best-practice' change facilitation from inside and outside MSF.
Produce communication materials to ease the adoption of new transformational tools, and work together with both internal experts and the integrator's counterpart on the adaptation of communication and training material to the MSF population and culture (SharePoint site, Yammer Group, Newsletter, Events, etc.)
Foster a change-ready culture and empower employees to embrace new processes and technologies.
SELECTION CRITERIA Senior expertise in Change Management (Proven experience of at least successfully achieved objectives in 3 different projects) Experience in transformation projects within large organizations and evolving environments.
Experience in IT transformation projects is a plus.
Proven experience (minimum 5 years) in managing organizational change, particularly within ERP implementations or large-scale technology projects.
Demonstrated expertise in communication strategies and stakeholder engagement in complex, multicultural environments.
Experience in the Humanitarian sector is a plus.
Field experience is a plus.
Fluent in English; French and Spanish are desirable.
Good computer knowledge as a user (Microsoft Office setting, Excel, Power BI).
CONDITIONS Position based in any MSF OCBA Hub (Barcelona, MSF-Spain office delegations, Amman, Bogota, Dakar or Nairobi) with visits to other OCs and, eventually, to the field.
Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.)
Contract duration: until Project's Implementations (mid 2028) Annual gross salary: level HQ 4A + secondary benefits based on MSF OCBA Reward Policy.
Subjected to local conditions.
Starting date: mid February 2025 HOW TO APPLY To apply, please submit your CV and cover letter.
Closing date: January 16th of 2025 at 23:59 h (CET) MSF is committed to achieving workforce diversity in terms of gender, race, nationality, and culture.
Individuals from minority groups, indigenous groups, and persons with disabilities are encouraged to apply.
We are committed to achieving a balanced gender distribution and therefore encourage women to apply.
All applications will be treated with the strictest confidence.
MSF provides a work environment that reflects the values of gender equality, teamwork, integrity, and a healthy balance of work and life.
MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination.
All selected candidates will, therefore, undergo reference checks.
Médecins Sans Frontières, as a responsible employer, under article 38 of "Ley General de la Discapacidad de 2013 (LGD)" invites those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.
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