Commercial Account Manager T&T - SMB We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success.
We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.
About the Role As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers.
You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
Responsibilities: Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base.
Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies.
Act as a customer advocate within the company.
Meet or exceed established goals, KPIs, and performance metrics. Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives.
Identify, pursue, and close new sales opportunities within assigned territory or market segment.
Upsell and cross-sell to existing customers to maximize revenue. Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues.
Foster strong, long-term relationships with key customers and stakeholders.
Ensure high levels of customer satisfaction and loyalty.
Collaborate with the customer success team for smooth onboarding and continued customer success. Customer Engagement: Lead customer meetings and develop presentations for complex sales opportunities.
Understand customer business needs and challenges.
Present tailored solutions demonstrating how our products solve specific problems.
Conduct regular business reviews to ensure alignment with customer goals. Collaboration with Internal Teams: Work closely with solution consultants to develop tailored solutions.
Coordinate with professional services for timely implementation.
Partner with Partnerships & Alliances team for growth and strategic account planning.
Provide customer feedback to inform product development and marketing strategies. About You You're a fit for the role of Commercial Account Manager if you have:
Bachelor's degree in Business, Marketing, or related field. English & Spanish is a must; Dutch or French nice to have. 3+ years of experience in account management or sales in the software/technology industry. Proven track record of meeting or exceeding sales targets. Strong understanding of AI and software technology products and services.
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