Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.
Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce.
Job summary
To contribute and support the team responsible for the execution of payroll activities and / or data management / customer services activities, ensuring that output is accurate and on time.
Your responsibilities may be focused on payroll and / or customer services and you will be flexible supporting either as or when required
Main Responsibilities
Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and / or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
Use Payroll expertise to advise upon client queries / issues and ensure a strong understanding of country specific legislation and tasks
Support and knowledge transfer Apprentices and / or Associates on Data Management or Customer Service activities
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Support System Maintenance Testing
Liaise and transact with Third Parties
SOC Controls completed on time and with the necessary evidences
Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
Maintenance of DWIs to ensure processes are up to date and reflective of the service
All system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed accurately and on time
Alight Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all Alight announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly
Professional / Job Experience
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Academic Degree / Education and Training
Essential
BA / BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
2-3 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred
Desirable
Experience working with HR and payroll data
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.
After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ( Divested Group').
By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.
In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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