CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description As a COLT Global Support Coordinator you will provide immediate global support for all questions and incidents related to all COLT Systems usage, for both internal and external users. There will be also support to CMA teams during the roll out & running of the CMA and CMA lite project and will assist service centres, carriers & other departments where CMA usage will impact, collaborating for the success of the project; will filter support requests and direct them to the appropriate systems or people as well as providing immediate first level support and training to resolve usage difficulties; to develop and create training materials to ensure a smooth transition to SAP Fiori and the COLT systems.
Key Accountabilities To be an integral part of the support team that provides wide global support for COLT and CMA systems
Deal with all support requests that are raised by Carriers, Service Centre Staff and Other Teams related to COLT
Evaluate support requests and direct to the appropriate system or person for resolution
To manage the multi-channel systems for carriers, service centres and other teams to raise problems: Teams, eMail, Phone, ServiceNow
Develop, create and deploy training materials to support the smooth adoption of CMA and CMA lite for new Carriers onboarding the programme.
Obtain and provide data and insights to the implementation teams in support of the CMA roll out programme
Monitor systems usage for fluctuations and provide useful insights to help resolve issues
Proactive communications to carriers or service centres when usage appears to be a problem
Proactive communications to COLT users when there are updates or changes to the systems
To provide immediate, live, first level training or support for minor problem resolutions
To track the issues raised and escalate when problems linger
To communicate with the TS team and facilitate the resolution to CMA and COLT issues
To support in systems testing when there are bug fixes or new functionality releases
To support in providing extended hours global support when required
Experience Supply chain experience
SAP/Fiori
IT background will be a plus
Customer Service will be a plus
Skills and Knowledge Able to create multi modal training materials
Able to manage and maintain documentation to ensure global consistency
Strong interpersonal, presentational and networking skills
Team player but able to work autonomously
Experience with logistics and supply chain industries
Experience with working on multi stakeholder projects
Experience with working closely with CHEP IT
Languages One of these European languages will be must: Polish or German.
Preferred Education Technical/Professional Qualification - Logistics Management
Preferred Level of Work Experience 1 - 3 years
Remote Type Hybrid Remote
#J-18808-Ljbffr