The ChallengeThe Collections Specialist will play a key role within the Collections team and broader Finance organization to maximize collection activities of past due receivables.
Reporting to the EMEA AR/Collections Manager, you will be responsible for collecting on your assigned portfolio of customer accounts by handling outbound and inbound calls/emails to resolve the delinquency.
By utilizing verbal and interpersonal skills, the Collections Specialist is also responsible for providing excellent customer service and knowledgeable responses to delinquent accounts.Your MissionManage domestic and international accounts, ensuring timely follow-up on past-due invoices and dispute resolution.Address discrepancies, resolve payment issues, and reconcile accounts accurately.Maintain detailed documentation in ERP systems and proactively communicate payment delays.Collaborate with cross-functional teams to resolve issues and escalate where needed.Demonstrate professionalism and provide exceptional service to both internal and external stakeholders.You AreBachelor's degree in any relevant field.3+ years of collections experience, including 2+ years in B2B settings.Skilled at navigating ambiguity and thriving under pressure in a fast-paced environment.Detail-oriented, with strong problem-solving and time management skills.Fluent in English, both verbal and written.Proficient in MS Office and comfortable building relationships with cross-functional teams.Extra AwesomeFluency in Arabic, Portuguese, German, or other European languages.Experience with Salesforce or other ERP systems (Workday is a plus).Familiarity with ticketing systems (Jira is a plus).SaaS industry experience is a big advantage.
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