.Join us for our annual conference and discover where trust can take your businessOneTrust is a certified Great Place to WorkGet the latest news, announcements, views, and moreOneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teamsto enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The ChallengeAs a Collections Specialist, you'll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you'll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service.Your MissionManage Accounts : Oversee domestic and/ or international accounts, following up on past due invoices, resolving disputes, and reconciling payments .Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate recordsDocument & Follow-Up : Record all collection activities in the ERP system and ensure timely customer payments .Communicate & Collaborate : Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary .Maintain Contacts : Verify and update accounts payable contacts, using skip tracing as needed .Review Performance: Participate in portfolio reviews with the AR Manager.Professionalism : Maintain a positive, service-oriented attitude with all stakeholders .You AreA related Bachelor's Degree is preferred.3+ years in collections or a related field .2+ years in a B2B environment .Strong attention to detail and time management skills .Professional English communication, both verbal and written .Ability to work well with teams and clients .Extra AwesomeExperience with Salesforce and ERP systems ( Workday is a plus).Knowledge of Jira Ticketing .Fluency in German or other European language is a plus (other than English/Spanish).Experience in SaaS is valued.Where we WorkOneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we're located in that hybrid model.The underlying "why" for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger
