Collections Specialist

The Challenge

As a Collections Specialist, you'll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you'll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service.

Your Mission


Manage Accounts: Oversee domestic and/or international accounts, following up on past due invoices, resolving disputes, and reconciling payments.Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate records.Document & Follow-Up: Record all collection activities in the ERP system and ensure timely customer payments.Communicate & Collaborate: Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary.Maintain Contacts: Verify and update accounts payable contacts, using skip tracing as needed.Review Performance: Participate in portfolio reviews with the AR Manager.Professionalism: Maintain a positive, service-oriented attitude with all stakeholders. You Are


A related Bachelor's Degree is preferred.3+ years in collections or a related field.2+ years in a B2B environment.Strong attention to detail and time management skills.Professional English communication, both verbal and written.Ability to work well with teams and clients. Extra Awesome


Experience with Salesforce and ERP systems (Workday is a plus).Knowledge of Jira Ticketing.Fluency in German or other European language is a plus (other than English/Spanish).Experience in SaaS is valued. #Location
Madrid, Madrid, Spain

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